Administration

Business Operations Manager (Remote)

Preferable Location(s): Raleigh, United States of America
Work Type: Full Time

Job Summary:
At TopQuadrant, the Manager of Business Operations is responsible for driving operational efficiency and effectiveness within our SaaS organization. This role will focus on optimizing business processes, improving cross-functional collaboration, and ensuring that operational strategies align with the company’s overall goals. The ideal candidate will have a strong background in SaaS operations, excellent problem-solving skills, and a passion for driving business growth through operational excellence

Note:  Applicants must be authorized to work for any employer in the U.S.  We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 Key Responsibilities:

Operational Strategy & Planning:

- Develop and implement operational strategies that support the company’s goals and objectives.

- Collaborate with senior management to establish key performance indicators (KPIs) and operational benchmarks.

- Lead initiatives to improve business processes, ensuring scalability and efficiency.

- Work closely with product, sales, customer success, and finance teams to ensure smooth, efficient workflows.

- Manage and own legal interface and SLA

Budget & Resource Management:

- Manage the business operations budget, ensuring efficient use of resources.

- Monitor spending and financial performance of operational initiatives.

- Ensure that all operational activities comply with company policies and procedures.

- Corporate Insurance (non-benefits)

- Coordinating invoicing across all Professional Services projects.

- Vendor Management

- Business Licenses and Corporate Registrations (including SoS)

- Manage Drata policy compliance system

- Commission/Decommission core system access

Data Analysis & Reporting:

- Utilize data and analytics to drive decision-making and monitor the performance of operational processes.

- Corporate tax reporting (franchise tax, excise tax, gross receipts tax, B&O tax)

- Automating reporting on project status and utilization for Professional Services Team

- Oversee the implementation of tools and systems for tracking operational performance.

- Customer compliance and audits (Soc Compliance Audit, Corporate Insurance Policy audits)

- Prepare various annual vendor reports and SAM registration

Cross-Functional Collaboration:

- Assist Customer Success team with quote to invoice process for renewals.

- Lead or support cross-functional projects that drive business growth and operational efficiency.

- Act as a liaison between departments to ensure alignment and effective communication.

 Qualifications:

Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. MBA or advanced degree is a plus.

Experience:

- 3+ years of experience in business operations, preferably within a SaaS or technology company.

- Proven track record of driving operational improvements and managing cross-functional teams.

- Experience with SaaS metrics and a deep understanding of SaaS business models.


Competencies:

- Strong analytical skills, interpret complex data and make data-driven decisions.

- Excellent communication and interpersonal skills, with the ability to work effectively across all levels of the organization.

- Proficiency in project management and operational tools (e.g., Hubspot, Rocketlane)

- Strong leadership skills with the ability to inspire and motivate a team.


Personal Attributes:

- Highly organized, detail-oriented, a problem solver with a proactive mindset.

- Passion for continuous improvement and operational excellence.

- Ability to adapt to a fast-paced, dynamic environment.


Working at TopQuadrant is best exemplified by our values:


Possibility (aka the “Why Not” mentality): We embrace new ideas and ways of thinking because we never let an opportunity to “level up” pass us by. Piloting and testing good ideas will keep us learning. In general, moving faster is better.


Humility (aka “Gate check your baggage”): Best ideas win. We check our assumptions and our egos at the door. Titles, the “the way things were,” or “should have been” just don’t matter. The best ideas focus on the greater good. When in doubt, customers (and customer value) know best.


Ownership: Finish lines matter. We expect ourselves and each other to step up and own processes and outcomes to completion. We give credit, let decision makers decide, ask for and give feedback, point fingers inward first, examine every cost, and never make excuses because that’s what makes great teams great.


Partnership: Customers value us because we provide them with superpowers they’ve never had. We do not simply provide a product or service, we engage as equal partners in their solution. We influence the outcome and express our expertise and opinions unapologetically. And when we succeed, we share in the value we deliver because we value our time, our technology, and ourselves.


Teamwork:  Be the person you’d want to work with. Build each other up.


Reports to: Head of Revenue
FLSA Status: Exempt / Full Time

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